Stuck with something?

If you have any problems, or aren't sure what the best product is for your needs, use our live chat facility, or call us on 01933 674549

A selection of our most common FAQs are below:

General Queries

How do I order a product online?

Ordering a product is simple with these 3 steps:

  1. Select your product
  2. Place your order either online or over the phone
  3. Upload your artwork to our Artwork Uploader.
Does the price include the graphic?

We specialise in printing display graphics as such all of our Banner standsPop up display stands and Outdoor display prices do include a printed graphic. For products where a graphic is not essential, printing graphics is charged at an additional cost. This information can be found on the pricing and sizing section of each product.

Does the price include VAT?

All prices for our portable display systems on our website exclude VAT. When ordering your product online you will be informed of the VAT amount at the point of verifying your order. If you have any queries please contact our sales team.

Does the price include delivery?

All prices for our portable display products on the website exclude delivery. Delivery charge is subject to VAT. When ordering your product online, you will be informed of the delivery amount at the point of verifying your order. If you have any queries please, contact our sales team.

How much is the delivery charge?

Next day delivery charges start from £9.95 plus VAT. Charges vary depending on the product, service and volume. When ordering your product online, you will be informed of the delivery amount at the point of verifying your order. If you have any queries, please contact our sales team.

Does the price include a carry bag?

Many of our products include a carry bag. Please see the individual product details for full information.

Is there a discount for bulk orders?

Discounts are available for bulk orders, this is dependent upon the product ordered and the quantity. For more information call our team who will be happy to advise.

What is the lead time?

Ideally allow up to 5-10 working days from receipt of payment (and final approval of artwork if relevant) to receipt of delivery. However, as we have a large in-house print team and print all of our graphics on site, we are able to meet shorter deadlines though there may be a charge for this service. Most accessories, such as banner stands and pop up displays are available on a next working day delivery when an order is placed by 12pm.

Can it be used outdoors?

We offer a specific range of products for outdoor use which includes display counters, both double and single sided banners, flags, PVC banners and larger A-frame displays. These products can be stabilised with sand, water or ground pegs to ensure that your display survives the elements.

What is the guarantee?

We offer a 5 year guarantee against manufacturing component failure and defects on all Marler Haley portable display products. We endeavour to repair where possible or replace as necessary. We offer a trade-in service for old equipment which gives customers a discount off of their next Marler Haley purchase.

Can you price match?
We aim to match or beat all like for like quotations. Our first job is to ensure the product you have been quoted for is like for like - so please give us as much information as possible to make handling your request as quick as possible.
I have a problem with my order... what do I do?

Please notify your account manager within 48 working hours of delivery. We recommend following these 3 steps with all orders:

  1. Sign for your delivery as 'unchecked'.
  2. Check the contents of your delivery.
  3. Report any issues to us within 48 working hours.

Artworking and graphics

Where do I upload my artwork files?

All artworking files can be emailed to artwork@marlerhaley.co.uk

In what format should the artwork be supplied?

Click here for our Artwork Specifications and guides to sending artwork.

What does the visible graphic area mean?

The visible graphic area is what you can actually see when the display system is erected and in use. When setting up your artwork, the graphic may need to be designed slightly larger to allow for attaching to the hardware. This is particularly common for our range of roller banner stands where part of the graphic panel rolls into the roller banner display mechanism.

How do I order a product online?

Ordering a product is simple with these 3 steps:

  1. Select your product
  2. Place your order either online or over the phone
  3. Email your artwork to artwork@marlerhaley.co.uk
Do you offer graphic design?

We offer two levels of design service. Our artworking service starts from £25 and we work with your provided EPS logo, text, images and layout brief then arrange those into the correct format and size for printing. Our full graphic design service starts from £126 and we work with your brief and create a graphic that really suits your event and business, projecting your message in the best possible way. For further details please click here.

What is the difference between artworking and graphic design?

Artworking: You provide us with all of the required elements of the design including logo’s, text, fonts, pantone colour references, images and layout. We will arrange these into the correct format and size for printing. Artworking is available from £25.00

Graphic design service: We work with your brief, we will source all of the necessary images, write the necessary text and create a proposed layout. Graphic design is available from £126.

I don’t have a pantone reference can you colour match against existing printed material?

Yes we can, all you need to do is provide us with the printed material and we will do the rest. The first colour match is free, after that there is a £10 charge per colour matched.

I don’t know what fonts I have been using can you help?

If you send us an electronic or hard copy of the font that you have been using we will try to match it. There is no charge for this service.

Can I proof my Artwork prior to going to print?

PDF proofing is available and is useful for checking copy and layout, but it is not suitable for checking colour. Even if you were using exactly the same computers and monitors as we do, the settings, ambient light etc. will differ. This service is free of charge.

We provide several proofing services. A machine proof which is printed on the specific printer that your final job will be completed on. This ensures what you see on your proof is exactly what you get in your final job. Your artwork will be printed at a reduced scale. Where we are concerned about any area of the print that section is printed at full size to demonstrate the finished result. Due to the complexity of proofing to this standard, we make a nominal charge of £9.50 plus VAT for this service.

For our 3×3 and 4×3 pop up stands we can supply 3D proofs which have the print mounted on a model of the system. This provides a visual tool for customers to demonstrate how the unit will look to colleagues. Price available upon request.

Can graphics be updated on display systems?

Replacement graphics are available for pull up roller banners*, tension banners*, pop up display stands, outdoor flags, counters and display boards. Replacing graphics for cassette roller banners and display stands is simple, you can even do it yourself.

*Exclusions apply

Display Boards

Can you use drawing pins with the display board systems?
We would recommend the use of our range of hook and loop fastening, Expodots and Expodash when attaching information and pictures to your Marler Haley display boards. We have a comprehensive range of self adhesive backed fastenings to suit your specific requirements.
How can I clean my display boards?

Dust can be removed from your display boards with a clean, slightly damp sponge or a vacuum cleaner. Non-greasy marks can be removed with a clean, damp sponge. A little mild detergent soap may assist. Greasy marks may be removed with a dry cleaning aerosol foam. Plasticised ‘putty-type’ adhesives are not recommended for use on ExpoLoop fabric, but should marking occur we suggest the following method of removal. Using a piece of the same adhesive continually press and lift against the mark until removed.

DO NOT soak the panel when using a cleaning sponge. This may affect the adhesive between the ExpoLoop and the panel. DO NOT use household dry cleaning fluids (carbon tetrachloride based). These may work the stain into the fabric.

Need help choosing the right display?

We’re always here to help with free advice on what displays would suit your needs. Talk to us on our live chat facility, or call us on 0808 149 4655

We have also created handy buying guides to help you choose the right display for your needs. Three of our most popular guides are shown below: