Privacy policy

 

This privacy policy sets out how Marler Haley uses and protects any information that you give Marler Haley when you use this website.

Marler Haley is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Marler Haley may change this policy from time to time by updating this page. You should frequently check this page to ensure that you are happy with any changes. This policy is effective from 15th May 2012.

What we collect
We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Payment details when placing an order
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

Trusted reputable third parties may collect the following anonymous information:

  • Behavior while on the www.marlerhaley.co.uk, including the pages visited and products purchased 

What we do with the information we gather
We use this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our website, products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.
  • Serve relevant adverts while visiting reputable third party website

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.  

We may pass your personal details to reputable third parties who will help us to process your order. We require that all such third parties treat your data confidentially and to comply too all applicable UK data protection and consumer legislation in place.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your browser, which is then stored on your system. Please remember that cookies do not store personal data.
We use cookies for the following reasons:-

  • Operate our shopping cart
  • Provide an improved website experience
  • Track the performance of marketing activity
  • Understand users behavior on our website
  • Serve relevant adverts while visiting reputable third party

How to enable and disable cookies using your browser

Microsoft Internet Explorer

  • Click on 'Tools' at the top of your browser window
  • Select 'Internet Options'
  • Click the tab entitle 'Privacy'
  • To enable cookies:
    • Set the slider to ‘Medium’ or below
  • To disable cookies:
    • Move the slider to the top to block all cookies
  • For more information on other cookie settings offered in Internet Explorer, refer to: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Google Chrome

  • Click on the ‘wrench’ icon on the browser to open the tools menu
  • Select ‘Options’
  • Click the ‘Under the Hood’ tab
  • In the ‘Privacy’ section, select the ‘Content settings’ button
  • To enable cookies:
    • Select ‘Allow local data to be set’ option
  • To disable cookies:
    • Select ‘Block all cookies’ option
  • For more information on other cookie settings offered in Chrome, refer to http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Mozilla Firefox

  • Click on 'Tools' on the browser menu
  • Select ‘Options’
  • Select the Privacy panel
  • To enable cookies:
    • Check ‘Accept cookies for sites’
  • To disable cookies:
    • Uncheck at ‘Accept cookies for sites’
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Safari on OSX

  • Click on 'Safari' in the menu bar
  • Select the 'Preferences' option
  • Click on 'Security'
  • To enable cookies
    • In the 'Accept cookies' section, select 'Only from site you navigate to'
  • To disable cookies:
    • In the ‘Accept cookies’ section select ‘Never’
  • There are various levels of cookie enablement and disablement in Safari. For more information refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

If you are using a browser that has not been mentioned above, you will be able to find out how to disable cookies by visiting the help function in your browser.

The below is a list of the current cookies that we use:-

Cookie Name

Purpose

Google Analytics utma
utmb
utmc
utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit

Marler Haley Enquiry Tracking

MH_URL
MH_Source
MH_Medium
MH_Campaign
MH_URL_History
MH_Source_Historic
MH_Medium_Historic
MH_Campaign_Historic

mhTelephone
mhWebSource
These cookies are used to collect information regarding which piece of marketing activity has driven an enquiry.

AdInsight adiV
adiVi
adiLP
These cookies are used to help AdInsight collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow AdInsight to track a visitors progress through our website over time.

Shopping cart www%2Emarlerhaley%2Eco%EukUCartII To keep track of what has been added to the shopping cart, to enable you to add multiple items to your cart and to remember what you have added between visits, preventing you from repeatedly adding the same item. Only populates when an item has been added to the cart and expires after 5 days

Adwords conversion tracking

Conversion When you click an advert presented by Google then Google will place a 3rd party cookie on your machine.  The advertised website may then use this cookie to send analytical information about actions taken on the advertised website.  This allows us to monitor performance of various marketing activities.  This cookie does not contain any personally identifiable information and is totally anonymous.

Google remarketing
 

id If remarketing is enabled and Google remarketing code is placed on the advertised website then a 3rd party cookie will be set.  This cookie will identify a user when they visit other 3rd party websites and will allow better and more relevant ads to be displayed to the user.

Microsoft adcenter

MSConv
 MSAnalytics
When you click an advert presented by Microsoft Adcenter then Microsoft will place a 3rd party cookie on your machine.  The advertised website may then use this cookie to send analytical information about actions taken on the advertised website.  This allows us to monitor performance of various marketing activities.  This cookie does not contain any personally identifiable information and is totally anonymous. 

Cookie consent

CookieConsent

This cookies enables us to identify if you have consented to receiving cookies.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. By declining cookies it may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Telephone calls
Selected telephone calls will be recorded for staff training purposes, verifying order information and preventing or detecting criminal activity.

Competitions
When entering a competition or a prize draw it will be necessary to gain the following information; name, email address and mailing list. If you win you will be notified by email within 28 days of close of competition unless otherwise stated. By entering the competition you will automatically be entered onto our mailing list. You may unsubscribe from the mailing list at anytime by clicking the unsubscribe link at the bottom of each promotional email.

Product Reviews and Case studies
Once you have received your order we may ask you to complete a review on our site or on an independent third party review website. Terms and conditions of the third party site apply.

We may ask you to submit pictures of your products in situation or at an event, for which you will receive a £10 Amazon voucher. The Amazon voucher will be dispatched within 28 days after receipt of your pictures.

By submitting your review or picture of your product you are giving consent for us to use the information provided on site and within marketing materials.

Unsubscribing from the Marler Haley mailing list
You may unsubscribe from the Marler Haley mailing list at any time by clicking the unsubscribe link which can be found at the bottom of all promotional emails. 
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Marler Haley
Nimlok House
45 Booth Drive
Park Farm
Wellingborough
NN8 6NL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at info@marlerhaley.co.uk as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Us
If you have any queries or comments regarding our Privacy policy please email us at info@marlerhaley.co.uk or call us on 0800 151 3750.